A culture that promotes innovative and creative ways of incorporating dignity and respect into all aspects of people’s lives.
This supported living scheme has 20 self-contained flats for adults with a range of physical disabilities and was opened in January. The home has been designed to a very high specification. Hallways are wide enough to allow two large electric wheelchairs to pass with ease. Assistive technology has been built into the scheme, which allows tenants - irrespective of their physical disability and independence - to open their own flat front door, access the lifts, and control their own televisions and other electrical devices. This technology can also be linked to allow tenants to open their windows and to open and close their own curtains and blinds. Encouraging and enabling tenants to achieve new skills is having a remarkable effect. One family spoke about how they have seen a huge change in their daughter’s confidence and self-esteem, after having been very withdrawn at her previous home.
The judges are looking for an approach to nutrition and hydration that is thoughtful, innovative and achieves positive outcomes for all.
This is a long-established, family run care home. Visitors often comment that the dining room looks like a restaurant. When the décor was updated, residents were involved in the curtain choices and lay out. All residents have an individual food plan. At the top of each plan is a photo of the resident and each plan clearly shows their likes and dislikes, any allergies and a preferred portion size, and the plan is reviewed monthly. A dementia café is held once a month where anyone from the community can join residents for refreshments, cakes and biscuits. Food is sourced from local suppliers. Each mealtime is seen as an opportunity for social time and pleasure. Diners Club evenings are held regularly when the management team cook and serve a five-course menu with specially-selected wines. Food is not limited to the home. In the summer, the team produce picnics and treats to enjoy in the garden. Residents also enjoy fish and chips in paper from a local chip shop, which are often accompanied by a bottle of beer.
All the residents at Glastonbury Court are living with dementia. The home has end of life care plans, one looking at general wishes and needs, and one for final days, including things like whether the person would like to go to hospital or stay in the home, how they would like their room set-up, for example lighting and any music. The staff are also mindful that the care plan can change at any time, depending on the situation. The home has introduced a wishing wall and residents are encouraged to write their wish on a brick. The home will then try and make these wishes come true. The home has created a dedicated space for families and relatives called the Sunset Suite. It has a sofa bed, fridge, toiletries, tea and coffee-making facilities, music centre and is decorated in a calm way. Families are offered meals whilst staying there to enable them to remain close to their loved ones. Staff are offered one-to-one supervision within the first 24 hours following a death, with younger or less experienced staff being given extra support.
A homecare agency which was set up 15 years ago and now has a team of more than 80 care workers providing a service for over 200 people in their own homes. The agency has been recognised as well led by the Care Quality Commission. Being short-staffed can add pressure on the team, so Cheryl involves the team in finding a solution rather than add to their work rotas. The agency employs many overseas staff and Cheryl has developed information packs over the years about the local community, supermarkets, how to apply for a bank account, national insurance number, registering with a GP and dentist, and bus timetables, which helps staff settle in. Cheryl was instrumental in introducing paying mileage and paid travel time, which has helped encourage new staff to join the agency. The judges said Cheryl “keeps the team together and runs a safe service with a loyal team”.
An organisation or service which has a positive and proven approach to using a range of activities creatively to achieve positive outcomes for those accessing the service.
Thornbank believes that activities can assist in combatting loneliness, helplessness and boredom, and activities are tailored to individual interests and wishes. The home’s Care Quality Commission report also recognised the home has a positive approach to activities. One example was a resident with advanced dementia who was living in a locked-in state for six months. Staff knew that music was important to her and, on Valentine’s Day, a singer serenaded her with the song “If You Were the Only Girl”. This broke through her locked-in state, with her immediately responding. She is now having conversations and has a really improved quality of life. Staff also sing to her, and she responds to individual attention. The home has a proactiveapproach to making activities a part of daily life, such as setting the table for meals, delivering post, and light household duties. Each member of staff takes responsibility for leading a club, anything from knitting to a men’s club.
The training offered is underpinned by a good understanding and implementation of individual learning styles and varying outcomes. There is also evidence of good use of current practice and thinking.
This live-in care service recognises that having outstandingly-trained carers will improve its service to carers and clients and allow growth, despite competition. Its induction programme takes place over 11 days and is closely linked to the Care Certificate. There is also a two-day dementia awareness course. Because the organisation works across several local authorities and CCGs, there is an advantage of being able to tap into the developments in those areas and this is incorporated into training programmes. The organisation has thought long and hard about the best way to deliver a package of training support that enables and empowers carers to work intensively with customers.
There is a demonstration of an understanding of individual needs, empathy and compassion.
Gatehouse dementia hub is a dedicated day service for those with dementia and their family carers, operating lunch clubs, memory cafes, peer support and offering signposting in partnership with other organisations. The main benefit of the hub is being able to access all types of services from different organisations, for all stages of dementia. The service has around 20 service users at any one time. It has strong links with the community. One example is the probation service, located in the same road. One probation officer gives up his time to play guitar for service users. One customer said: “Coming here means that we have been able to find out so much more from people who are genuinely interested and want to help you.” The hub provides activities such as music therapy, holistic therapies and education, and all the services focus on maintaining people’s independence and enable people to live at home for longer. The building has been designed with dementia-friendliness at its heart.
The placement is one which provides real opportunities for the development of students and the outcomes of the service, as well as the individual.
This well-established learning disability service provider has a very structured training department and back office support. Apprentices move around within the organisation to experience different areas of care and support work. Although not guaranteed, the organisation takes an approach of wanting to employ the apprentice once they have completed their training and as positions arise. Apprentices are offered additional training if they demonstrate an interest in a specific area. Two apprentices had high functioning autism but were able to complete their apprenticeship and qualification with mentorship and support from within the organisation. Both are now employed as full-time support workers and have been able to build empathetic relationships with people they themselves are now looking after.
A service that has delivered care and support over and above what would usually be expected and has made a positive contribution in supporting service users’ lives.
To assist independence is the main aim of the agency and to keep people as happy and safe as possible. The office coordinators have all been carers so know how the job works in the field. The staff team are very stable – most have been working in the agency for many years. The manager has been in post since the agency started and is passionate about care delivery. Feedback from clients are that the agency goes beyond the goals to make the life of the cared for person as positive as possible. One client who was not very mobile had the ambition of walking to a rock on the seafront. With input from care staff he made it and now has a photo proudly displayed on this wall. Another client whose life was his garden was unable to do anything because he could not bend down. The agency helped him organise a local firm to build raised beds in his garden, so he can tend his plants safely. After a training session on scams and frauds, one carer realised that one of her clients was being scammed and was able to inform the family and trading standards.
Applications for this award can only be made by users of care services or their relatives/friends. This category is designed to recognise an individual, or organisation, that has made a significant contribution to the sector or a team or one person that has not been recognised elsewhere.
There are two winners of this Award. They are:
Paul and his team were nominated for being an excellent, caring team by a service user’s relative. This lady had severe dementia for almost three years and, after trying several other care companies with no success, they were recommended to PNS Family Care Services. The relative said that, even when their mum had to spend time in hospital on several occasions, one of the team was there by her side. The team was described as always wanting the best for her. The nominee said: “Due to the condition, mum was scared and anxious at first, however they calmed her down. Without them, God only knows what would have happened. They are simply the most excellent care company we have ever dealt with and we really hope that they receive the special recognition award which they fully deserve.”
Sara was nominated for the role she has played in reuniting a resident with her son, following years apart. The nominee, who visited the resident in a professional capacity, said Sara persevered in trying to locate the resident’s son. She was able to find him and informed him of his mother’s whereabouts. The nominee said: “Mother and son were reunited on Mothering Sunday this year. Tears were shed by all at the reunion. Sara supported the resident, who has dementia, to create a photo record of the reunion so that she can revisit this happy occasion. Sara plans to support the resident to maintain this relationship.”