This category is designed to demonstrate that the approach to training and learning (design, commissioning, delivery and evaluation) within a service is innovative and robust. Learning experiences should draw on current practice and thinking, whilst offering a range of learning opportunities that support individual learning styles and outcomes. The culture of the organisation will demonstrate an approach that recognises that learning has a positive impact on the outcomes of the service as a whole as well as the individual.
Leading Lives supports individuals with learning disabilities, autism and complex needs. They believe that the right people with the right training can support people to live the life they deserve, want and choose. The bespoke training provided is ever changing and innovative. Recently the autism training was extended to explore the sensory world, increasing the staff’s awareness on how to support and minimise the impact of the environment on customers with autism.
FRANTEC provides their Personal Support Workers with excellent training before and throughout their employment. During induction training there is a lot of time to reflect and provide feedback, which is used to continually improve the quality of the training that is given. FRANTEC invests heavily in their staff as they feel they are as important as the clients they support.
This category is designed to recognise the important contribution made by those who provide ancillary support services in the care environment. This is about creating an environment in which people feel safe and cared for. The award recognises the combined contribution that all ancillary services make including, but not limited to, catering, grounds, maintenance and housekeeping.
The whole staff team at this service work collectively to ensure that everyone has a home that reflects their personality and individual needs. All residents get involved with the décor and garden design, with the garden having many themed areas such as the man shed, beach hut, retro shop fronts and a fairy garden. The whole team are happy to assist in any task that is required saying “we are all dedicated and have a passion to make sure the residents are happy”.
This category is designed to demonstrate that care planning is person centred and recognises the wishes of the individual, at all stages of their care journey/lives (especially at the end of life). It will also demonstrate that the service is committed to delivering services in a manner that evidences a culture of dignity and respect that is consistent throughout the service.
Cedrus House are proud of the close relationship and accreditation they have with the local hospice; ensuring residents receive the highest level of end of life care. The compassion and care provided is demonstrated by the number of staff who have family members receiving care in the home and the manager said “I believe this shows that we really do treat and care for everyone as a member of our family”.
Westerfield House provide a truly person-centred approach to end of life care and has a dedicated end of life champion. Technology plays an important part in advanced care planning and ensuring dignity is maintained at all times. This is evident with the use of headsets by staff so they can communicate with each other in a discreet manner and respond promptly to the needs of residents. The manager said, “We know that we have one chance to make a residents final days reflect their needs and wishes and know how difficult this can be for their families”.
This category is designed to demonstrate that the service / organisation has a positive and proven approach to using a range of activities creatively to achieve positive outcomes for those accessing the service. Whilst the entry might focus on one particular activity for an individual or group this must be considered in the light of the wider organisation. Activities must demonstrate an understanding of the individual needs of those using the service and demonstrate a commitment to empathy and compassion particularly for those living with dementia.
Mills Meadow provides an environment that fully recognises that no two residents are alike, offering a wide range of stimulating activities to reflect this. Regular outdoor activities are arranged such as mystery bus tours and local bike rides. The home has a number of areas that bring pleasure to those that like to be quiet and enjoy activities such as embroidery and bird watching, as well as those who like to get involved with the students who visit from the local college, or like to have a sing along.
Seckford Care offers a person-centred, stimulating environment that changes and adapts to meet the needs and wishes of its residents. The service has developed a men’s club and trips out to see centenary flypasts for war veterans as well as a walking group and intergenerational projects which provides connections to the community. One resident was recently supported to go out on a Saturday evening and said how much they enjoyed doing something “normal”.
This category is designed to demonstrate that the service as a whole has delivered care and support over and above that which would usually be expected and has made a positive contribution in supporting service users lives. Applications should be able to demonstrate that this service excellence has been achieved and maintained over time. The category also recognises the key role that leaders of the service make in achieving this outcome. Positive leaders create a culture that is based on openness and honesty, where staff feel supported and empowered in their working environment.
Leading Lives provides a service that is based in a purpose-built bungalow which gives young people with learning disabilities a bespoke service that is safe, fun and and increases independence. Customers have their own programme of learning which equips them in skills around money, health, social life and their future. One customer was recently supported to take a trip away from his parents for the first time and said "I really enjoyed my weekend in London because it was a weekend filled with stuff I had always wanted to do. It was full of memories I will never forget”.
Home Instead recently celebrated its 10th year of providing care services. A consistent and continually improving approach to communication and training is key to the success of their service which achieves high satisfaction ratings with staff and clients. The husband of one lady who receives dementia care from the service recently stated “the caregiver who supports my wife goes way beyond what is expected and I cannot speak highly enough of her work”.
This category is designed to provide an opportunity for the recognition of an individual [team or organisation] that has made a significant contribution to the sector, or indeed to one person, that has not been recognised elsewhere.
Merryfields has a sign above the door that says ‘Life begins here’. A relative nominated this care home because they felt that the life of their mother was truly enriched by the dedicated dementia care that she received by the staff. He went on to say that “the greatest gift they gave my mother was to listen and engage her with choice. The care received by my mother was exceptional and I feel privileged and indebted to them for taking my mother in to their care”.
The Registered Manager at Barking Hall has been nominated by her deputy because of the way she instils trust in her staff and for her understanding. The nominator said: “Susan has supported me with her enthusiasm and perspective and she thoroughly deserves this nomination because she makes people feel better for having spent time with her.”